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Terms & Conditions

Prices:

All prices are in Canadian funds.

Payment Options:

We accept Visa, MasterCard, Discover and PayPal.
Sorry, we do not accept cheques or offer C.O.D service (Cash On Delivery). Stockade does not offer "on account" purchases (the exception is for schools and institutions for orders with a purchase order number and a subtotal over $30, in these situations actual shipping charges will be added to the invoice).

Taxes:

Orders are subject to taxes based on your provincial rates and regulations of your shipping destination.

Minimum Order:

Stockade has a minimum order requirement of $30 (before taxes & shipping), if your order is under this amount there will be a $3 service charge applied. Note: orders shipped to the USA must reach this minimum order requirement.

Shipping:

Stockade ships all across Canada and throughout the Continental USA. For shipping fees please visit: Shipping and Delivery information.

Special Shipping Services:

Canada Post special services such as "Card for Pickup" can be added to your order. View Shipping and Delivery information for more options. To request one of these services please simply make a note in the "comments" during checkout.

US Orders:

All orders being sent to a U.S. address will be charged in Canadian dollars and charged actual shipping. If import duties or taxes become applicable to any international shipment they will become the responsibility of the customer. Stockade is not responsible for delivery delays due to customs. Note: orders shipped to the USA must reach a minimum order amount of $30 (before taxes and shipping).

Discounts:

You can save money when combing like items. For more information visit Bulk Purchase Discounts & Min-N-Match Discounts.

Privacy Policy:

Stockade values your privacy and has a strict privacy policy in place. For information about our Privacy Policy please click here.

Returns:

We guarantee our products and service. Stockade has a 60 day "no questions asked" policy for returns (exceptions: books, plans, knitting needles & crochet hooks, discontinued and retired items, sale items and custom laser cut items). To obtain a preauthorization number and return instructions please call 1-800-463-0920 or email [email protected]. Items will not be accepted without an authorization number. Item must be in its original condition. Items received over 60 days from invoice will result in a 20% restocking fee. Once we receive your return we will reimburse you for the full amount of the product (please note: customers are responsible for their return shipping costs). If you have any questions please contact us at [email protected].  

Holidays:

Stockade will be closed on the following days:
Thanksgiving Day: Monday, October 9, 2023
Christmas & Boxing Day: December 25 & 26, 2023
New Year's Day: Monday, January 1, 2024
Family Day: Monday, February 19, 2024
Good Friday: Friday, March 29, 2024
Victoria Day: Monday, May 20, 20234
Canada Day: Monday, July 1, 2024
Summer Shutdown Week: July 29 - August 2, 2024
Civic Day: Monday, August 5, 2024
Labour Day: Monday, September 2, 2024

Catalogue:

Stockade's Catalogue can be sent to addresses all across Canada. To receive a catalogue in the mail simply add it to your cart and proceed to the checkout.

Newsletter:

Sign up for information on new products & special offers. Please enter your email address in the "subscribe to our newsletter" field located at the bottom of this page.

 

All prices shown are in Canadian funds
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