We guarantee our products and service.
Stockade has a 60 day "no questions asked" policy for returns (some exceptions apply, see below). To obtain a preauthorization number and return instructions please call 1-800-463-0920 or email [email protected] Items will not be accepted without an authorization number. Item must be in its original condition. Items received over 60 days from invoice will result in a 20% restocking fee.
If you have any questions please contact us at [email protected] Once we receive your return we will reimburse you for the full amount of the product.
Exceptions: Books, plans, knitting needles & crochet hooks, discontinued and retired items, sale items and custom laser cut items cannot be returned.