We guarantee our products and service!
Stockade has a 60 day "no questions asked" policy for returns (some exceptions apply, see below). If you are not satisfied please call or email us to obtain a pre-authorization number and return instructions. Once we receive your return we will reimburse you for the full amount of the product.
Books, plans, knitting needles & crochet hooks, discontinued and retired items, sale items and custom laser cut items cannot be returned.
How to return an item:
Please call 1-800-463-0920 or email [email protected] to obtain a preauthorization number and return instructions. Items will not be accepted without an authorization number. Item must be in its original condition. Items received over 60 days from invoice will result in a 20% restocking fee. If you have any questions please contact us at [email protected]