We guarantee our products and service!
Stockade has a 60 day "no questions asked" policy for returns (some exceptions apply, see below). If you are not satisfied just return the items in original condition to us and we will issue a credit coupon or a cheque for the full amount. It's as simple as that.
Books, plans, knitting needles, discontinued and retired items, sale items and custom laser cut items cannot be returned.
How to return an item:
Please call 1-800-463-0920 or email [email protected] to obtain a preauthorization number and return instructions. Items will not be accepted without an authorization number. Items received over 60 days from invoice will result in a 20% restocking fee. If you have any questions please contact us at [email protected]